Terms & conditions

General Terms & Conditions:

  • Due to Health and Safety Regulations, no suite can host 4 guests even if some are babies.
  • Kindly note that all our beds are queen or double except extra beds for a third guest in a room.
  • The following rooms can be converted into twin subject to mattress availability:
    • Caméléon, Renard des Sables, Chameau and Panthère.
  • For exclusive rental of the Riad there is a 2-night minimum stay.

Cancellations:

o 8 to 4 weeks before arrival: 30 % of your stay.

o 4 to 2 weeks before arrival: 50 % of your stay.

o Less than 2 weeks before arrival: 100 % of your stay

· Check-Out:

o Check-Out must be done by noon on the day of departure.

o Late Check-out can be arranged on request and it is subject to the arrival time of the following guests.

· Check-In:

o Check-in time is 3:00PM on the day of arrival.

General Terms of Sale:

Prices indicated include VAT/sales tax at 10% but do not include local tourist taxes of 28.60 MAD per person / per day. Prices are in MAD.

Payment : We accept the following credit cards: VISA (some VISA Electron cards have problems) and MASTERCARD/ EUROCARD (some Maestro cards have problems). We also accept AMEX but not for manual transactions (deposit) and only when the guest is physically present at the Riad. If you should wish to make payment by International Money Order please contact us for further information.

Booking Confirmation: All bookings are confirmed via email, only a written confirmation is considered as a firm booking. Only written cancellations are acceptable. All cancellations by phone are to be followed by an email or fax, until doing so all bookings are maintained, failure to comply will result in the above mentioned cancellation charges being applied.

Customs and Police: We can not accept responsibility for any errors on your behalf. We strongly advise all visitors to contact the proper authorities before planning your trip to the Kingdom of Morocco and remind you that you should be in possession of a passport which is valid for at least six months following your arrival. If you are refused access to the territory upon your arrival we make you aware that any deposit put down prior to this unfortunate incident will be lost. Please make sure that you have all the necessary travel documents to avoid such inconvenience.

Internet Security : Our site and payment gateway are entirely safe and contain all necessary security features.

Confidentiality : The information disclosed by the client through the site remain confidential and are not shared with any third parties. All information is accessible and can be change by simple demand.

Online Payment Terms & Conditions :

The following general conditions of sale govern all transactions made on the web catalog of Yu Morocco. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions.

This contract is a distant agreement which aims to define the rights and obligations of the parties in the context of the sale of the company’s products Yu Morocco, on the Internet, through the platform www. noir-d-ivoire.com.

To settle your order, you choose the payment method among those offered by Yu Morocco at the level of the payment page.

In this case, the delivery of the transaction for debiting your account is made within one day of the date of the delivery confirmation.

Your Multi-channel payments are secured by the Interbank Electronic Money Center (CMI – Centre Monétique Interbancaire) which offers a fully secure payment service.

The Consumer guarantees the Company Yu Morocco that it has the necessary authorizations to use the method of payment chosen by him, during the validation of the Purchase Order.

In the case of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between Yu Morocco and its banking institution apply.

The data recorded by the CMI on the Multi-channel payment platform on behalf of Yu Morocco constitute proof of all the commercial transactions between you and Yu Morocco.

Payment Terms

Fax/Email
Please fill up the empty fields on the attached form with your credit card details and your email address (required) and send it back to us (contact@noir-d-ivoire.com) with your signature

Remark : we only accept VISA and MASTERCARD cards for deposit. AMEX cards are not accepted for deposit.

We will confirm your booking by email as soon as we get the Credit Card approval.

Thank you very much for your reservation and looking forward to welcome you at Noir d’Ivoire !

Management Team
General Managers